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Returns & Exchanges

  1. You will need to include your original invoice together with the item(s) in its original condition and packaging.
  2. Kindly fill up the Exchange/Return Form below:

3. Our Customer Service will check and confirm your Exchange/Return within 1-3 business days

4. Once you receive Confirmation Email from us, Please mail us your parcel via a traceable mode of postage to our return address:

BabyDoddle Returns
3501 Jack Northrop Ave
Hawthorne, CA 90250, USA

  1. Wait for our email confirmation. Once your return is received and inspected, we will send you an email to notify you of your refund. Generally, the processing period is up to 5 working days upon receipt of your parcel.

 

RETURNS

We want you to be delighted with your Babydoddle.com purchase. Most purchases can be returned within 30 days for a refund. Just contact us for an RMA number prior to return shipping. Babydoddle will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:

1) It is returned with all original documentation and packaging.

2) Manufacturer tags are intact.

3) It is in unused condition.

 

Returned items not meeting these criteria are subject to a 25% restocking fee. You will be responsible for shipping costs (each way) on unwanted items, and we recommend using a traceable method for your return shipping.

 

Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, pillows, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at the customer’s expense.  You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, babyearth.com will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, babyearth.com will issue a full refund including inbound and outbound shipping charges.

The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.

 

Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!

Please send us an e-mail at service@babyearth.com to request an RMA number or if you have any questions about our return policy.

 

Furniture and Special Order items

In the event that you need to return furniture or special order items, you will be responsible for all shipping costs. This includes the cost to return the item to us, as well as the cost of shipping the item to you.  Once the furniture item has been shipped from the manufacturer, even if you have not received it, you will be responsible for round-trip freight costs should you decide to refuse delivery.

 

Closeout & Discontinued items

Unfortunately closeout or discontinued items cannot be returned or refunded as noted on each product page.

 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you of your refund.  The refund will be applied to the original payment source and normally takes 3-5 business days to appear on your account.

 

Gifts

If the item was a gift and shipped directly to you from someone else, we can offer a gift credit to babyearth.com for the value of your return. Once the returned item is received, the gift certificate will be emailed to you.  Please note this in your return request.

 

Return Shipping

Our return address is:

BabyDoddle Returns

3501 Jack Northrop Ave

Hawthorne, CA 90250, USA

 

If you have any questions whatsoever, please reach out to us at service@babydoddle.com.