Heads up: This is a starting template, not legal advice. Replace the [bracketed] details (legal entity, jurisdiction, timeframes) and have it reviewed before you launch.
1. Physical items — 30-day returns
You can return unused physical items within 30 days of delivery. To start a return, email hello@babydoodle.co with your order number. Return shipping is the customer’s responsibility unless the item was faulty.
2. Damaged or misprinted items
If your item arrives damaged, defective or misprinted, send us a photo within [14 days] and we’ll ship a free replacement or issue a refund — no need to return the item.
3. Digital downloads — final sale
Because digital files are delivered instantly and can’t be returned, all printable sales are final. That said, if a file won’t open, is corrupted or isn’t as described, contact us and we’ll fix it or refund you.
4. Refund processing
Approved refunds are issued to your original payment method (PayPal or card) within 5–10 business days. Timing after that depends on your bank or provider.
5. Exchanges
Need a different size or product? The fastest way is to return the original (if eligible) and place a new order. We’re happy to help — just reach out.
6. Sale & bundle items
Discounted physical items follow the same 30-day return terms unless marked final sale. Free gift items are non-refundable.
7. Contact
Start a return or ask a question at hello@babydoodle.co or via our contact page.